“ELEMENTS OF SERVICE” – Getting everyone on the same service page Program Overview This program focuses on changing your default setting from offering just customer service to making it the defining factor that impacts all levels of your organization. Objectives: To motivate you to consider embedding the S-Factor in to your customer service and making “SERVICE” part of your DNA Contents: The Service Factor Model Internal Vs. External Service Most important Customers Servile or Service The Gene of Customer Service Meeting Customer Expectation – The 4 S Model Teaching People to Care Going Above and Below Expectations Handling Criticism Learning Outcomes: By the end of the program participants will have rediscovered the importance of both internal and external customer service They will be able to develop strategies and techniques to provide positive, passionate, and professional service to both their customers and across their organization. Participants will create a shared understanding and language to drive the service elements across their team or organisation.]]>